Archive for December, 2007

3 eCommerce Investments You Have to Make

Getting a business started, online or offline, can be expensive. There are so many tools, gadgets, gizmos and “scams” out there that can drain your pockets of cash. It’s important to be aware of what’s mandatory and what’s optional if you really plan to be successful with an online business.

Here is a small list of things that will be needed. I’ve also given some suggestions of things I use.

Necessities:

  • Business Name and Tax ID Number - see www.(yourstate).gov or go to a local business accountant or lawyer that can help you set things up correctly the first time. It may cost you some money up front but will save you money in the long run.
  • Builder and Hosting System - I recommend www.SiteCreatorPlus.com for many of my clients because of it’s user friendliness and search engine compatibility. There are others too. I use business hosting from Bluehost.com for the majority of my sites and then Wordpress, Joomla, or OS Commerce for my builder options.
  • Domain Name - Also known as a URL, website address, or website name, this is crucial (in most cases) if you plan to run a business online. I use www.GoDaddy.com to purchase domain names but there are others as well. Just make sure you don’t buy too much from these companies.

If you have found other eCommerce Investments that have been mandatory to your online success, please add them in the comments section.

Have questions about this? Share them as well.

I will list other “investments” that can be helpful in an upcoming post.

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Creative eBay Listings can really Pay Off!

I can’t believe it. My colleague and I have been talking a lot about creative ways to market products on eBay. Eveyone has heard of eBay, bought something, sold something, or maybe even been “scammed”. My colleague has been a Gold Power Seller on eBay for some time and recently sent me this ebay completed listing. He recommended that I have all clients do a listing like this every once in a while. Check this out:

I’m selling a bunch of Pokemon cards. Why? Because my kids sneaked them into my shopping cart while at the grocery store and I ended up buying them because I didn’t notice they were there until we got home. How could I have possibly not noticed they were in my cart, you ask? Let me explain.

You haven’t lived until you’ve gone grocery shopping with six kids in tow. I would rather swim, covered in bait, through the English Channel, be a contestant on Fear Factor when they’re having pig brains for lunch, or do fourth grade math than to take my six kids to the grocery store. Because I absolutely detest grocery shopping, I tend to put it off as long as possible. There comes a time, however, when you’re peering into your fridge and thinking, ‘Hmmm, what can I make with ketchup, Italian dressing, and half an onion,’ that you decide you cannot avoid going to the grocery store any longer. Before beginning this most treacherous mission, I gather all the kids together and give them “The Lecture“.

“The Lecture“ goes like this…

MOM: “We have to go to the grocery store.”

KIDS: “Whine whine whine whine whine.“

MOM: “Hey, I don’t want to go either, but it’s either that or we’re eating cream of onion-ketchup soup and drinking Italian dressing for dinner tonight.”

KIDS: “Whine whine whine whine whine.“

MOM: “Now here are the rules: do not ask me for anything, do not poke the packages of meat in the butcher section, do not test the laws of physics and try to take out the bottom can in the pyramid shaped display, do not play baseball with oranges in the produce section, and most importantly, do not try to leave your brother at the store. Again.”

OK, the kids have been briefed. Time to go.

Once at the store, we grab not one, but two shopping carts. I wear the baby in a sling and the two little children sit in the carts while I push one cart and my oldest son pushes the other one. My oldest daughter is not allowed to push a cart. Ever. Why? Because the last time I let her push the cart, she smashed into my ankles so many times, my feet had to be amputated by the end of our shopping trip. This is not a good thing. You try running after a toddler with no feet sometime.

At this point, a woman looks at our two carts and asks me, “Are they all yours?” I answer good naturedly, “Yep!

“Oh my, you have your hands full.”

“Yes, I do, but it‘s fun!” I say smiling. I’ve heard all this before. In fact, I hear it every time I go anywhere with my brood.

We begin in the produce section where all these wonderfully, artistically arranged pyramids of fruit stand. There is something so irresistibly appealing about the apple on the bottom of the pile, that a child cannot help but try to touch it. Much like a bug to a zapper, the child is drawn to this piece of fruit. I turn around to the sounds of apples cascading down the display and onto the floor. Like Indiana Jones, there stands my son holding the all-consuming treasure that he just HAD to get and gazing at me with this dumbfounded look as if to say, “Did you see that??? Wow! I never thought that would happen!”

I give the offending child an exasperated sigh and say, “Didn’t I tell you, before we left, that I didn’t want you taking stuff from the bottom of the pile???”

“No. You said that you didn’t want us to take a can from the bottom of the pile. You didn’t say anything about apples.”

With superhuman effort, I resist the urge to send my child to the moon and instead focus on the positive - my child actually listened to me and remembered what I said!!! I make a mental note to be a little more specific the next time I give the kids The Grocery Store Lecture.

A little old man looks at all of us and says, “Are all of those your kids?”

Thinking about the apple incident, I reply, “Nope. They just started following me. I’ve never seen them before in my life.”

OK, now onto the bakery section where everything smells so good, I’m tempted to fill my cart with cookies and call it a day. Being on a perpetual diet, I try to hurry past the assortment of pies, cakes, breads, and pastries that have my children drooling. At this point the chorus of “Can we gets” begins.

“Can we get donuts?”

“No.”

“Can we get cupcakes?”

“No.”

“Can we get muffins?”

“No.”

“Can we get pie?”

“No.”

You’d think they’d catch on by this point, but no, they’re just getting started.

In the bakery, they’re giving away free samples of coffee cake and of course, my kids all take one. The toddler decides he doesn’t like it and proceeds to spit it out in my hand. (That’s what moms do. We put our hands in front of our children’s mouths so they can spit stuff into them. We’d rather carry around a handful of chewed up coffee cake, than to have the child spit it out onto the floor. I’m not sure why this is, but ask any mom and she’ll tell you the same.) Of course, there’s no garbage can around, so I continue shopping one-handed while searching for someplace to dispose of the regurgitated mess in my hand.

In the meat department, a mother with one small baby asks me, “Wow! Are all six yours?”

I answer her, “Yes, but I’m thinking of selling a couple of them.”

(Still searching for a garbage can at this point.)

Ok, after the meat department, my kids’ attention spans are spent. They’re done shopping at this point, but we aren’t even halfway through the store. This is about the time they like to start having shopping cart races. And who may I thank for teaching them this fun pastime? My seventh “child”, also known as my husband. While I’m picking out loaves of bread, the kids are running down the aisle behind the carts in an effort to get us kicked out of the store. I put to stop to that just as my son is about to crash head on into a giant cardboard cut-out of a Keebler elf stacked with packages of cookies.

Ah! Yes! I find a small trash can by the coffee machine in the cereal aisle and finally dump out the squishy contents of my hand. After standing in the cereal aisle for an hour and a half while the kids perused the various cereals, comparing the marshmallow and cheap, plastic toy content of each box, I broke down and let them each pick out a box. At any given time, we have twenty open boxes of cereal in my house.

As this is going on, my toddler is playing Houdini and maneuvering his little body out of the seat belt in an attempt to stand up in the cart. I’m amazed the kid made it to his second birthday without suffering a brain damaging head injury. In between trying to flip himself out of the cart, he sucks on the metal bars of the shopping cart. Mmmm, can you say “influenza”?

The shopping trip continues much like this. I break up fights between the kids now and then and stoop down to pick up items that the toddler has flung out of the cart. I desperately try to get everything on my list without adding too many other goodies to the carts.

Somehow I manage to complete my shopping in under four hours and head for the check-outs where my kids start in on a chorus of, “Can we have candy?” What evil minded person decided it would be a good idea to put a display of candy in the check-out lanes, right at a child’s eye level? Obviously someone who has never been shopping with children.

As I unload the carts, I notice many extra items that my kids have sneaked in the carts unbeknownst to me. I remove a box of Twinkies, a package of cupcakes, a bag of candy, and a can of cat food (we don’t even have a cat!). I somehow missed the box of Pokemon cards however and ended up purchasing them unbeknownst to me. As I pay for my purchases, the clerk looks at me, indicates my kids, and asks, “Are they all yours?”

Frustrated, exhausted from my trip, sick to my stomach from writing out a check for $289.53, dreading unloading all the groceries and putting them away and tired of hearing that question, I look at the clerk and answer her in my most sarcastic voice, “No. They’re not mine. I just go around the neighborhood gathering up kids to take to the grocery store because it’s so much more fun that way.”

So, up for auction is an opened (they ripped open the box on the way home from the store) package of Pokemon cards. There are 44 cards total. They’re in perfect condition, as I took them away from the kiddos as soon as we got home from the store. Many of them say “Energy”. I tried carrying them around with me, but they didn’t work. I definitely didn’t have any more energy than usual. One of them is shiny. There are a few creature-like things on many of them. One is called Pupitar. Hee hee hee Pupitar! (Oh no! My kids’ sense of humor is rubbing off on me!) Anyway, I don’t there’s anything special about any of these cards, but I’m very much not an authority on Pokemon cards. I just know that I’m not letting my kids keep these as a reward for their sneakiness.

Shipping is FREE on this item. Insurance is optional, but once I drop the package at the post office, it is no longer my responsibility. For example, if my son decides to pour a bottle of glue into the envelope, or my daughter spills a glass of juice on the package, that’s my responsibility and I will fully refund your money. If, however, I take the envelope to the post office and a disgruntled mail carrier sets fire to it, a pack of wild dogs rip into it, or a mail sorting machine shreds it, it’s out of my hands, so you may want to add insurance. I will leave feedback for you as soon as I’ve received your payment. I will be happy to combine shipping on multiple items won within three days. This comes from a smoke-free, pet-free, child-filled home. Please ask me any questions before placing your bid. Happy bidding! :)

If you’re still reading now, you are definitely on you way to success. Commitment and dedication to read such a long description of a product will pay off for you. What can we learn from this:

  • Sometimes a fun story about how you got a simple product can really help it sell. It doesn’t have to be something extravagant, in perfect condition, or even very valuable to you. However, you may find, as this seller did, that a good story about a product can really pay off.
  • Include a “Make sure you check this out and forward it to all your friends” type invitation. This is called “viral marketing” and was probably the only way this eBay seller made over $150 on Pokemon Cards. They had tons and tons of views of the listing and many bids, most likely out of courtesy.

Best of luck in your selling on eBay. Let us all know how this crazy idea worked for you.

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Andy Beal Interview - Getting Started with a Business Blog

I found this cool interview produced by Ralph Wilson of www.wilsonweb.com. He did an interview with Andy Beal, owner of one of my favorite marketing blogs on the net. In the interview they talk about the importance of building a blog for your business. Watch the video, take notes, and then make a comment about how you plan to implement what you’ve learned:

Here are some of the bits of information I wanted to highlight:

1. What are you looking to achieve with your blog?

  • Build a reputation as a thought-leader in your industry: “How would this help a site that’s trying to sell products?” I can hear many clients asking. “Isn’t this just for blogs that are sharing information, knowledge, or services?” is another question that might be asked. Here’s how it would tie in to an eCommerce Blog: I talk to clients all the time about building credibility in their industry, no matter what they’re selling. If I’m selling dance bags, I better share useful information on what to look for, product comparisons, product reviews, and the like. Not only will this help me build that credibility with potential buyers, but it will also allow me to give reviews and comparisons on my own products with links to the check out pages on my site.
  • Sell more products. Most of my readers are selling tangible products through drop-shippers, and I’m sure some of them think “Why blogging?” As Andy states, a blog promoting your own products or company needs to focus on what you do specifically to differentiate yourself. You can talk about your products, services, success stories, or whatever you feel will be useful to help you get and maintain more clientele. A blog may even be a place where you can generate sales, do special promotions, or make money with affiliate products.

2. Decide on a blogging platform.

  • Blogger.com - I use this one still for my clogging shoes blog. It’s fine to use when you are just getting started blogging. One of the things I like about it is that you can put affiliate links on the side navigation and within the content. As far as I know there are no rules against this.
  • Wordpress.com - This is what I use for Moller Marketing. As Andy mentions, there is great functionality and search engine friendliness with wordpress. The plugins are especially useful. I don’t use these as much as I probably could; I know, however, that you name it, there’s probably a cool wordpress plugin for it. Basically a plugin gives your blog more functionality. For example, say you want to allow readers to rank the blog post based on a starring system - there’s a plugin for that. Or maybe you want to have more control of meta tags for individual blog posts, there are a few plugins for that one.One other thing Andy mentions is having a blog hosted for you at wordpress.com (free) versus hosting your own blog at a hosting company like Bluehost.com.If you are just getting started, I recommend the free option to get you going. Once you get a feel for how blogging works and you have a strategy on how often you plan to blog (at least once per week), I would look seriously at getting the paid version. This includes paying for hosting and also buying a new domain name for your blog.

3. Determine what you’re going to say, how often you’re going to say it, what your style will be, and who will contribute to the blog. Blogging consistently is crucial to your success. Andy states that at least three times per week is a good start. I often teach clients that at least once a week is a good way to get things going. The key again is CONSISTENCY!! As Andy says, studies show that if you start a blog and then never keep it up, it can potentially hurt you more than help.

I also really like what was stated about going to other blogs that are very popular and making comments. This is one way to break the ice and get your name out there to your target audience. Beware of spam comments, however - a comment that says something like “Great post - thanks!” and a link to your site. Blog owners will probably not even give you credit for the comment and it gives you little chance of getting traffic to follow your link to your site.

I really enjoyed this interview and hope you all can use it for your website progression.

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